StudweldPro-UK

The UK leader in Stud Welding and Refractory products

Privacy Policy

Last Updated: 9 October 2026

1. Introduction

Studweldpro-UK Ltd (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us or enquire about our products and services.

This policy applies to the Studweldpro-UK website, including its business areas: Studwelding, SWP Refractories, MMES and PotteryPro-UK.

2. Who We Are

Studweldpro-UK Ltd is an independent supplier of specialist industrial products, refractory materials, wear-resistant technologies and related services.

For the personal data processing described in this policy, Studweldpro-UK Ltd is the data controller.

Company: Studweldpro-UK Ltd
Registered Address: Ollerton Rd, Tuxford, Newark NG22 0PQ, UK
Email: sales@swpuk.com
Telephone: 01777874500

3. Information We Collect

Depending on how you interact with us, we may collect:

  • Your name and company name.

  • Your email address and telephone number.

  • Information submitted through our contact forms.

  • Details of product enquiries, quotations and business correspondence.

  • Technical information relating to your use of our website, such as IP address, browser type and device information.

  • Cookie preferences and information collected through website technologies.

Please avoid submitting sensitive personal information through general enquiry forms unless it is necessary and we have requested it.

4. How We Use Your Information

We use personal information to:

  • Respond to enquiries and requests for information.

  • Provide quotations, product guidance and technical assistance.

  • Process orders and deliver products or services.

  • Maintain business and customer relationships.

  • Administer, maintain and secure our website.

  • Comply with applicable legal and regulatory obligations.

  • Send marketing communications where permitted by law.

5. Legal Basis for Processing

We process personal data under one or more lawful bases provided by UK data protection legislation.

These may include:

Contract: Where processing is necessary to fulfil a contract or take steps requested before entering into one.

Legitimate Interests: Where processing is necessary for our legitimate business interests, such as responding to business enquiries, maintaining customer relationships and protecting our website, provided those interests are not overridden by individuals’ rights.

Legal Obligation: Where we must process information to meet legal or regulatory requirements.

Consent: Where consent is required, including for certain marketing communications and website technologies. Consent may be withdrawn at any time.

6. Sharing Your Information

Studweldpro-UK Ltd may share personal information with trusted third-party service providers where necessary to operate our business, maintain our website, respond to enquiries and provide our products and services.

These may include:

  • Website Hosting and IT Providers: Companies providing website hosting, database storage, technical maintenance, website security and backup services.

  • Email and Communication Services: Microsoft 365 and associated services used to manage business emails, communications and correspondence.

  • Website Forms and Enquiry Management: Services and software used to collect, process, store and deliver enquiries submitted through our website.

  • Delivery and Logistics Providers: Transport companies and distribution partners involved in fulfilling customer orders.

  • Professional and Business Services: Accountants, legal advisers, IT support providers and other professional advisers where necessary.

  • Regulatory and Legal Authorities: Organisations to whom information must be disclosed to comply with applicable laws or legal obligations.

We only share personal information where there is an appropriate lawful basis and a legitimate business purpose.

Where service providers process personal information on our behalf, we require appropriate data protection arrangements to be in place.

We do not sell personal information to third parties.

7. International Data Transfers

Studweldpro-UK Ltd operates from the United Kingdom and primarily provides its products and services to UK customers.

However, some of our third-party technology and service providers, including cloud-based email, hosting and IT service providers, may process, store or access personal information from locations outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure that such transfers comply with applicable UK data protection legislation.

Where required, these arrangements may include:

  • Transfers to countries covered by UK adequacy regulations.

  • Appropriate contractual safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

  • Other lawful transfer mechanisms recognised under UK data protection legislation.

We seek to ensure that appropriate protections are maintained when personal information is processed outside the United Kingdom.

Further information about applicable international transfer safeguards may be requested using the contact details provided in this Privacy Policy.

8. Data Retention

Studweldpro-UK Ltd retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including responding to enquiries, providing quotations, maintaining customer relationships, fulfilling contractual obligations and complying with applicable legal requirements.

Retention periods depend on the nature of the information, the purpose for which it is processed and any relevant legal or regulatory obligations.

We apply retention periods or documented retention criteria to categories of information, including:

  • Website Enquiries: Retained for a defined period following the last meaningful contact, unless needed for an ongoing business relationship or legal purpose.

  • Customer and Business Correspondence: Retained while necessary for ongoing business activities, contractual requirements or legitimate record-keeping purposes.

  • Financial and Transaction Records: Retained in accordance with applicable accounting, tax and legal requirements.

  • Website and Technical Records: Retained according to operational, security and technical requirements.

We periodically review the personal information we hold and securely delete or anonymise information that is no longer required, subject to any applicable legal obligations.

Individuals may contact us for further information about the retention periods applicable to their personal information.

9. Data Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting information over the internet is entirely risk-free.

10. Your Data Protection Rights

Under applicable UK data protection legislation, you may have the right to:

  • Access personal information held about you.

  • Request correction of inaccurate information.

  • Request deletion of personal information in certain circumstances.

  • Restrict or object to certain processing activities.

  • Request data portability where applicable.

  • Withdraw consent where processing relies on consent.

To exercise your rights, please contact us using the details provided in this policy.

You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

11. Cookies and Website Technologies

Our website may use cookies and similar technologies to support functionality, security and, where implemented, analytics or embedded services.

Further information is available in our Cookie Policy.

12. External Websites

Our website may contain links to external websites, including third-party online stores and services.

We are not responsible for the privacy practices of those external websites. Please review their individual privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business activities, website functionality or legal requirements.

Any changes will be published on this page with an updated revision date.

14. Contact Us

For questions about this Privacy Policy or the handling of your personal information, please contact:

Company: Studweldpro-UK Ltd
Registered Address: Ollerton Rd, Tuxford, Newark NG22 0PQ, UK
Email: sales@swpuk.com
Telephone: 01777874500